I received a bank statement showing two unauthorized withdrawals from my account, which are linked to Apple. I don't have an Apple account and no one else has access to my account. What should I do to investigate and resolve this issue?

September 3rd, 2023

I've forgotten my password for my Google account and I have a new phone. I am a senior citizen and don't know much about this. I have two different phone numbers, one from Boost Mobile and the other from Safelink. I used the old number to try getting on my Google account. How can I recover my Google account and change my old number to the new one?

September 11th, 2023

I have a billing and payment question for Xfinity. I made payments on January 12, February 12, March 12, and April 28. My credit card that auto-pays my bill expired in March, but I reactivated it. I need to update my payment method, but I don't have a smartphone to access their website. How can I update my payment method?

June 13th, 2024

My Roku device is not connected to the Internet. My WiFi signal strength is strong, and I can connect to the internet using other devices. I have tried restarting both my Roku and my router several times. What else can I do to resolve this issue?

April 30th, 2024

We were charged for tickets we did not order for the Andre Boccelli concert on November 8th. We thought we had tickets but were told we did not, and we never received tickets electronically or through the mail. What should we do to resolve this issue?

April 6th, 2023