Due to suspicious activity, we had to change our Apple ID. My son had to reset his phone with the new ID, but now it asks for his password each time he enters it, which locks him out for a period of time. He is 100% sure he is using the correct password, but it's not working. He has been locked out this time for 1 hour. How can we resolve this?

January 14th, 2023

I need to correct something on my 2021 tax return per the IRS using TurboTax. However, I am unable to access my return to make the necessary changes. What should I do?

December 20th, 2023

I'm trying to update my payment method on Ipsy, but it won't let me. Does anyone else have access to this account? Is there anything else the Computer Expert should know before I connect you?

September 20th, 2024

I am trying to delete old contacts from my Google account on my iPhone XR with iOS, but Google keeps asking for password verification and sending me codes that don't seem to work. I have an old email address linked to the account, and I'm not sure how to proceed without losing my contacts and calendar data. What should I do?

April 18th, 2023

Someone keeps locking me out of my account. My email is *****@***.com and I only login with my cellphone. There shouldn’t be another email, phone, or computer associated with my account. I just changed my password but got kicked out again. I want to remove tracking from Google but it wasn’t highlighted. What should I do?

December 14th, 2024