I'm experiencing a black video screen with audio when visiting certain websites on my Dell desktop with Windows 10. I've updated the system as prompted and use Google as my browser. What can be done to resolve this issue?

May 4th, 2024

I have not been able to access my Yahoo account for a month. The backup recovery number is not working, and I've already paid $5.00 with an additional $48.00 charge from you, but the problem remains unresolved. I even tried opening a new account with the same email, but it says the account is active. I want this issue resolved without further payment since I've already been charged.

October 4th, 2024

My Lenovo IdeaPad Yoga 13 with Windows 8 experienced a runtime error, leading to a blue screen. I turned it off manually and turned it back on, but it still won't open and remains on a blue screen. What can I do to resolve this issue?

June 19th, 2023

I have Adobe Flash installed, but it won't update. When I try to update, I get a message saying it's already installed. I tried downloading it again from a site, but it turned out to be malware, which I removed. I'm concerned about deleting and reinstalling Adobe Flash because I might lose important files. What should I do?

November 15th, 2024

After a remote session to resolve a hyperlink issue in Outlook, I am now experiencing new problems with Firefox and printing. The expert took control of my computer but ended the session without fully resolving the issue. Now, Firefox shows a 'couldn't load XPCOM' message, and I can't print or scan, even after trying to connect via USB. What could be causing these issues, and how can they be resolved?

July 11th, 2024