asked
I have a Yahoo Mail account with a created contact list (group of about 30 people) that I often need to send emails to. However, this list does not show up on my phone when I try to send emails. I downloaded the Yahoo Mail app to my phone yesterday, but the issue persists. How can I resolve this?
June 15th, 2024
I need help with a possible scam. A few weeks ago, my computer locked up with a red screen and a message to call a number to fix the problem. I followed the prompts and ended up paying around $1500 for supposed virus cleanup and 3 years of coverage for 5 computers. The process escalated, and I stopped payment for about $500. Today, I received a call from the same group claiming they owed me $1,000 and asked for complete access to my computer. They made a mistake and placed $3,000 instead of $1,000, asking me to go to Walmart or Best Buy to assist in correcting the error. I refused, and they still have control of my computer, asking me not to use it overnight. They threatened to wipe my computer clean if I don't cooperate. I desperately need help. My computer is a Dell 8500 with Windows 10, and I have only installed updates recommended by Microsoft.
March 1st, 2023
I have a MacBook Pro, an iPad Pro, a Time Capsule (4th Gen), and an iPhone 6 Plus. I am experiencing issues with my Apple account where I am unable to log in and files are being taken. Additionally, my devices are experiencing frequent crashes and I suspect unauthorized access. What can be done to resolve these issues and secure my devices?
October 1st, 2024
I cannot open a file on my Dell computer. I have not installed any updates recently. I have the 24/7 plan and do not want to be billed for this issue. Is this the Geek Squad?
August 3rd, 2024
We are receiving an unusual audio security message on our Lenovo S21e-20 running Windows 10, claiming to be a Microsoft spyware alert. The message states that our computer is infected with pornographic spyware and is transmitting personal financial and Facebook details, instructing us to call a specific number for tech support. It warns against closing the message box, as doing so would close our IP address access and report to authorities. This message is not appearing on other household computers. What do you know about this kind of message?
August 20th, 2023
When I open Family Tree Maker 2014, it states that I do not have an internet connection, even though I do have one. I have an HP computer with Norton security and have not installed any recent updates. What should I do to resolve this issue?
September 6th, 2024