Our grandson-in-law used our charge card to get music without ads on YouTube, but now we are experiencing commercials. We are 81 and 75 years old and not very tech-savvy. What should we do to resolve this issue?

July 12th, 2024

I am getting an alert on my laptop that Trojan SLicker has infected it and to call a specific phone number. Is this real or a scam? My laptop is an Asus notebook PC, and I have updated it this morning. I rebooted after the alert. Device Error Code #B0PwNn100d7.

August 22nd, 2024

I'm trying to buy a new Samsung phone but the purchase won't go through on the Samsung website. I've tried on both my desktop using Chrome and on my mobile device. What could be causing this issue and how can I resolve it?

July 15th, 2023

I need help logging into my Facebook account. I'm locked out and have tried everything, but I no longer have the phone numbers or email associated with the account as they were compromised during the pandemic.

January 3rd, 2024

Somebody hacked my account today at 8:00am. Accidentally, instead of pressing 'was not me,' I pressed 'was me.' I am unable to log in to my account. I do not know if my other accounts are safe, especially if they use the same username or password. What should I do to recover my account and ensure the safety of my other accounts?

February 28th, 2023