I have changed computers and need to get my ASUS router software on my new laptop. I cannot find my original package the router came in. I am connected to the router using an ethernet cable, but I get held up where it asks for the router's ID and password. I hit the reset button on the router, which I believe reset its password for all our devices. I can't get back to any kind of router control screen to reset the password for the wifi. Additionally, I am running a Roku with the router, and lately, the connection has been spotty, especially with live sports. The cable company suggested updating the router's firmware. What should I do to resolve these issues?

August 26th, 2023

How do I fix a black screen after entering the password on my Windows 10 laptop, and what steps can I take to potentially recover my data?

December 22nd, 2024

I've been trying to repair my Microsoft products and made several payments through debit, credit, and PayPal, but my payment was declined. What could be the issue, and how can I resolve the error messages in Excel, Word, etc. that say 'We're sorry, but XXXXX (Excel, Word, etc.) has run into an error that is preventing it from working correctly. XXXXX will need to be closed as a result. Would you like us to repair it now? Repair Now Help Close'?

January 5th, 2023

My screen is very bright and hard to read, especially with AOL and Quicken. I have an HP Envy 5660 with Windows 10, and this issue has been ongoing for about 6 months. I have tried adjusting the settings and contrast settings without success. What else can I do to improve the readability of my screen?

February 3rd, 2024

I am unable to log into my eBay account. I have requested a code three times to be sent to my mobile phone, but I haven't received any. My computer is an HP all-in-one with Windows 8.1, and I have tried turning off and on both my computer and my iPhone. What should I do?

September 17th, 2024