I received an email stating I haven't paid my December bill. My records show I paid on December 18. I tried calling to speak with an agent but couldn't get through. I'm frustrated as I've always paid my bills on time. What should I do to resolve this issue?

February 4th, 2023

My husband ordered hearing aids but is unable to wear them due to being in the Vanderbilt ICU COVID ward with severe lung damage. How do I return the hearing aids, and who should I contact to initiate the return process?

August 5th, 2024

I can't access my Hotmail account. I don't have security questions or a phone number on file to help reset my password. I can't log in on any other devices. What should I do?

May 14th, 2024

When I want to print a page, the paper goes through but does not print on the top or bottom of the page. I am connecting to my printer via USB, and I bought the unit in mid-September without updating the printer driver software. I put a printed paper in the upper manual section and it printed right away. What could be the issue and how can I resolve it?

April 6th, 2024

My Windows 10 Pro computer has been hacked for 3 days, and I've tried everything to resolve it. I can't use Chrome or Microsoft Edge, but Avast Explorer works. My Amazon account was also compromised. What specific steps can I take to remove the hacker from my laptop and secure my computer?

August 7th, 2024