asked
I'm trying to set up a new magicJack device and having problems. The phone won't activate, and I'm not very good with computers. My computer is a Dell, and I think I installed updates recently. The magicJack is connected to the modem after going through the setup steps, but I can't make or receive calls.
April 22nd, 2023
I have an HP All-in-One computer running Windows 10 that I cannot sign into because I forgot my password. I recently had to change the password because someone was trying to access my computer. How can I bypass the password requirement to regain access?
October 27th, 2023
I got hacked by someone who convinced me that my computer was being hacked by someone from Russia. I let him access some things I shouldn't have, and he almost scammed me. A month later, I received a voicemail from someone claiming to be from Microsoft, saying that my computer was being hacked from another country and to call them. Does Microsoft monitor computer activity and make calls to users?
December 2nd, 2023
I'm having trouble resetting my phone. After trying to add a security code, it locked me out and is not recognizing my email or phone number. My email is ***@******.*** and my number is (###) ###-####. I'm using Google as my email service provider and recently installed updates. My phone is a Verizon 4G Samsung Note 5. What can I do to resolve this issue?
June 28th, 2024
I have a Yahoo Mail account with a created contact list (group of about 30 people) that I often need to send emails to. However, this list does not show up on my phone when I try to send emails. I downloaded the Yahoo Mail app to my phone yesterday, but the issue persists. How can I resolve this?
June 15th, 2024
I need help with a possible scam. A few weeks ago, my computer locked up with a red screen and a message to call a number to fix the problem. I followed the prompts and ended up paying around $1500 for supposed virus cleanup and 3 years of coverage for 5 computers. The process escalated, and I stopped payment for about $500. Today, I received a call from the same group claiming they owed me $1,000 and asked for complete access to my computer. They made a mistake and placed $3,000 instead of $1,000, asking me to go to Walmart or Best Buy to assist in correcting the error. I refused, and they still have control of my computer, asking me not to use it overnight. They threatened to wipe my computer clean if I don't cooperate. I desperately need help. My computer is a Dell 8500 with Windows 10, and I have only installed updates recommended by Microsoft.
March 1st, 2023