After a Microsoft update on my HP Pavilion x360 Convertible 15-dq0xxx laptop, the internal audio stopped working, displaying 'No audio device is installed' in Device Manager. I've tried updating and rolling back drivers, deleting and reinstalling the Intel(R) Smart Sound Technology (Intel(R) SST) OED, and updating BIOS, but the issue persists. What else can I do to resolve this?

September 24th, 2023

I want to pay $18.99 to apply for a job on Care.com, but I can't write my information because I can't see the keyboard on my iPhone. What can I do to resolve this issue and successfully make the payment?

December 25th, 2024

I can't access my laptop's operating system because the finger scan failed and the PIN is not working. The phone number Microsoft has is a landline. What can I do to reset my PIN or access my laptop?

July 8th, 2023

Trying to set up a remote for Roku and do not know where the password is for Wi-Fi DIRECT-Roku-THD-EC4D33. Have you tried to reset your password on the Roku website? Do you have access to the email address linked to your Roku account? Is there anything else the Video Expert should know before I connect you?

September 18th, 2023

My husband's Apple iPhone 13 (regular or mini) stopped working suddenly while at an airport 5 days ago. It went blank in a matter of a second without being dropped, submerged in water, or subjected to any other damage. We have tried charging it with two different cables. What could be the issue and what should we do next?

October 8th, 2023