I have a free MSN email account and I cannot sign in to Outlook or Shared OneDrive. I spoke with MSN and they advised that they cannot help me because this is not a paid account. I thought I had a password, but now I really do not know what the issue is. I am desperate as this is the account that I use for my job. Please help! Is there any way I can speak live with someone in tech support?

December 15th, 2024

I may have a virus or malware on my Dell Vostro running Windows 10. I am behind on updates and get a pop-up suggesting I update to Windows 11. I ran a scan with McAfee, but my online search is very slow, and my documents are being affected, with most files now having a $ sign instead of the first letter of the file name. Is this something you can fix online?

April 12th, 2023

I purchased a Dell ultrabook in November 2017. It suddenly stops working when unplugged, even though the battery shows 100% charged. The last software update was done by Microsoft a few weeks ago. What could be the issue and what steps can I take to resolve it?

May 21st, 2023

I messed up my email settings and my email account is totally inoperable. I lost all the settings. Is there a way to recover these settings? I use a Long Lines email account and access it through a computer online. I backed up my computer, which seems to have affected my email program. What troubleshooting steps can I take to recover my email settings?

July 16th, 2024

How do I change my password for efile.com on my Dell PC running Windows 10? I was locked out for 24 hours when trying to check my taxes yesterday, and I need help with this issue.

September 23rd, 2023