asked

I received an alert that my computer had no Microsoft firewall, which then locked up my computer. When I called the number on the screen, the 'technician' insisted I buy a firewall from Microsoft or pay $350 to regain access without installation. Payment was to be by check. This sounded suspicious, so I ended the call. My screen is still frozen with Windows warnings. The computer is a Dell running Windows 10. I was just browsing the news when this happened. Does the screen change when pressing Ctrl + Alt + Delete? I tried it and it went to a screen with a 'technician' named John Mars and his employee number. How can I regain access to my computer and understand why this occurred?

December 30th, 2024

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