Pinnacle 16 Plus refuses to import any video (any format) from my computer or video camera (AVCHD format) using the Studio Importer, showing them as locked or reporting an error: 'Library Could not import file. Please check the event log in the control panel for details.'

November 26th, 2024

I signed up for Google Chrome today and found it too complicated for my needs. I am 82 years old and would like to revert back to using Internet Explorer. I also have a Gmail account. How can I switch back to Internet Explorer and ensure that I keep my current settings and account information?

December 19th, 2023

I was contacted by PES*UNIQUETECHSUPPORT CHINA who fixed my blocked computer for $300, including one year of support. They claim to use Microsoft for protection. Is this company legitimate and associated with Microsoft? My computer is an HP with Windows 10, and I have installed any available updates.

August 10th, 2024

I have a MK700/MK-710 combo wireless keyboard and mouse. The plug-in part (receiver) that plugs into the laptop is broken. I want to buy a replacement. Where can I get it?

April 15th, 2024

How do I unblock a blocked email? I am using Yahoo at&t and have not installed any updates recently.

October 5th, 2023