How can I prevent someone from accessing my photos or files on my iPad when they are using an iPhone or iPad? I suspect they have an app or some method to access my files, but I haven't given them access to my Apple ID and I don't store anything in the cloud.

December 20th, 2023

My bank canceled my debit card due to suspected fraud. After resolving the issue, I tried to make two payments for books ordered two days ago, but the payments were declined. Now, when I try to resolve the issue, my screen shows a white page over the book I just tried to order, and I can't get rid of it. Which company am I having issues with, and how can I resolve this?

December 24th, 2023

I need help accessing my husband's Ameritrade account. He is suffering from dementia and in a facility treating that. I need to email you a copy of his durable power of attorney. Do you have an email address or phone number linked to it? (###) ###-#### or ***@******.***. Are you logged into your account on any other devices? No. Anything else you want the Computer Expert to know before I connect you? No.

July 25th, 2023

I believe I am being scammed by someone claiming to be from Windows Defender. They have access to my desktop, and I received an email stating my account was charged $350.00. I called the number in the email, and they are asking for my account information. What should I do?

October 25th, 2024

I placed a karma order using my credit card, but the system is telling me I'm using a prepaid card, which it is not. I want to cancel any further transactions with my credit card and cancel my membership. How can I resolve this issue and ensure my membership is cancelled?

July 4th, 2023