I need help accessing my husband's Ameritrade account. He is suffering from dementia and in a facility treating that. I need to email you a copy of his durable power of attorney. Do you have an email address or phone number linked to it? (###) ###-#### or ***@******.***. Are you logged into your account on any other devices? No. Anything else you want the Computer Expert to know before I connect you? No.

July 25th, 2023

I believe I am being scammed by someone claiming to be from Windows Defender. They have access to my desktop, and I received an email stating my account was charged $350.00. I called the number in the email, and they are asking for my account information. What should I do?

October 25th, 2024

I placed a karma order using my credit card, but the system is telling me I'm using a prepaid card, which it is not. I want to cancel any further transactions with my credit card and cancel my membership. How can I resolve this issue and ensure my membership is cancelled?

July 4th, 2023

Someone hacked my PS4 account and I can't get a recovery password sent to my email. I have an email address and phone number linked to my PlayStation 4 account. I've checked my email and other online accounts for tampering, especially those with the same username and password. When I called Sony, they said there was a security lock on the account and couldn't do anything about it. What should I do?

September 28th, 2023

I have a Lenovo desktop with Microsoft 7. I'm trying to change my current password to a more complex option. Where do I go after signing in? I'm having trouble navigating through the user accounts settings and my current password isn't working for this process. Can you provide a step-by-step guide or alternative methods to change the password?

August 16th, 2023