I have a problem with my Facebook account. I received emails saying a request has been put through to change my password, and my account was disabled for inappropriate content. I am 59 years old, running a small business, and a mom and wife. My profile picture on Messenger is a picture of me but not my current profile. I think a terrible mistake has happened. What can I do to recover my account?

October 26th, 2023

I participated in a survey and received a watch. Later, I received another watch and was charged $128.00 on my Visa. I returned the watch, which cost me $17.00, and haven’t heard from them since. What should I do to get a refund of $128.00 plus the $16.00 cost to return the unwanted item?

February 23rd, 2023

I need to find my Google username and password, as well as the same for YouTube, so I can watch YouTube on my TV using Roku. I only have my phone and YouTube on my TV. Can you help me recover my Google account?

December 4th, 2024

My 6-month-old Samsung Z Flip phone has a black blob on the screen, making the top half unusable. The phone has been fully charged, and I'm hesitant to force reboot it for fear it might stop working completely. What should I do?

November 8th, 2023

My Facebook account was hacked by someone from Houston, and when I try to reset my password, I receive a notification that a code will be sent to an unrecognizable email address. I am unable to access my account to report this issue. What steps should I take to regain control of my account?

December 26th, 2023