My iTouchless sensor trash can, which requires D batteries, is not opening properly. The lid only opens partially, and after a month of usage, I discovered a crystallized coating seeping out of the battery cover, gluing it shut. I am concerned about how to open the battery cover safely and dispose of the old lid. iTouchless is shipping me a new lid, and they suspect a battery burst. How should I handle this situation, and can Duracell replace the batteries for me?

May 16th, 2023

I have a Samsung tablet that was hacked. It was cleaned out by a tech at the Geek Squad, but upon logging on, I immediately got the same bogus message. What can I do to further address this issue?

March 29th, 2024

I've recently received friend requests from two friends I already have on Facebook, but from new accounts. After accepting, they immediately sent me the same messages, mentioning the DHHS Beneficiary Program, which I believe is a scam. What should I do to protect myself from potential harm?

September 1st, 2024

I am trying to enter my 16-digit account number on a contest entry form for the AAA Explorer edition, but it says the membership is invalid. My account number is 6202522659824508, and I renewed my membership until 2/18/24. What specific product are you working with, and how long has this been going on with your computer? What have you tried so far?

December 22nd, 2024

My other laptop is having difficulty accessing Microsoft Office, and I received an activation failure. What steps can I take to resolve this issue?

December 16th, 2023