My computer has been freezing and eventually locked up completely, resulting in it starting like a brand new PC with all my data, including online banking information, Excel files on a flash drive, and downloaded audio books, gone. I am visually impaired and need assistance. How can you help and what is the cost?

May 13th, 2023

I messed up my email settings and my email account is totally inoperable. I lost all the settings. Is there a way to recover these settings? I use a Long Lines email account and access it through a computer online. I backed up my computer, which seems to have affected my email program. What troubleshooting steps can I take to recover my email settings?

July 16th, 2024

I brought home a new laptop today with Office pre-installed. I need to activate the new Office account using a security code provided by email from Microsoft, but I am asked for a product key which I do not have. How can I proceed with the activation?

April 15th, 2023

I have an HP Pavilion dv6 that only shows a blinking cursor in the upper left corner of the screen when I start up. I am running Windows 10 with all the latest updates. I have tried various troubleshooting steps, including using the Advanced Boot Menu and Startup Repair, but the issue persists. What should I do next to resolve this issue and access my files?

August 13th, 2024

I am unable to open my email attachments, particularly PDFs, in Windows Live Mail. The files either display in weird writing or are all over the place, indicating they might be encrypted or corrupted. This issue started last week. Can you help?

February 22nd, 2023