I had an Elements external hard drive that stopped working. Best Buy sold me a Passport external hard drive on 11/13, but I can't get it to work. The hard drive icon appeared when I first plugged it in but didn't back up anything, and now it doesn't appear at all. I haven't tried accessing the drive on a different computer. What should I do to troubleshoot and fix this issue?

August 1st, 2023

How can I get on Hangouts on my iPad if I'm not a member and don't know the operating system version?

January 1st, 2023

My HP OfficeJet 4630 Series printer is displaying an error message about incompatible cartridges after a power outage. I replaced the cartridges but still get the same message. I'm using an iPad with iOS 12.3. What can I do to resolve this issue?

January 9th, 2024

I can't log into my email account and the 'forgot your password' feature isn't working. I'm trying to log in on my cellphone, but the security question is linked to my old phone number, which I recently changed. What should I do?

March 7th, 2024

My Alcatel 4044T phone is stuck on the Alcatel OS screen and won't start up. I removed the battery for 4 hours and tried rebooting, but it didn't help. The phone has been nothing but trouble since I got it. How do I reset it?

February 17th, 2024