I have a 6-year-old HP desktop computer that boots up but then displays the startup window and freezes. I have Windows 10 and always update. I also did a defrag and health check 2 days before this happened. Is it a Windows issue or hardware? I was not running any apps or programs before this happened, and the screen does not change when I press Ctrl + Alt + Delete. The keyboard and mouse are connected via Wi-Fi, and I have changed the batteries.

June 11th, 2024

I can’t remember my password and I’m having trouble accessing my Microsoft account. The phone number linked to the account is no longer in service. How can I recover my account?

June 4th, 2024

My phone is locked and requires a Google password I can't remember. I was told a code was sent, but I didn't receive it. My carrier is Metro, and I've tried going to their store for help, but they couldn't assist. How can I unlock my phone if I can't receive the code on a locked phone?

September 22nd, 2024

I need to change my method of paying for YouTube TV. The debit card currently on file has been compromised, and I have a new debit card I can use. How do I update the payment method for YouTube TV?

June 12th, 2023

I got a new phone and can't log in to my account. I have changed the password but can't remember it. The email associated with the account is old, and I have a different phone now. The two-factor authentication code generator is not working. What can I do to recover my account or update my phone and email under my account?

January 5th, 2023