I was downloading Windows 10 updates when it asked to reboot. After rebooting, neither my user BIOS password nor my admin password is being accepted, and I am locked out of my computer. I suspect a possible virus attack. What can I do to regain access, especially since I cannot reset my password and do not have access to the email linked to my account?

July 23rd, 2024

My computer has been disabled due to a fake popup message claiming it has been infected with Trojan Spyware. I need help with resolving this issue and addressing an unexpected charge of $47.00 instead of the expected $1.00.

December 18th, 2023

My boyfriend is trying to redeem two $25 Google Play cards in Santiago, Chile, but is encountering an error message stating 'we need more information to redeem your gift card.' What can be done to resolve this issue?

February 14th, 2023

I just moved to Utah and had Xfinity set up before arriving. I bought an Alaris Surfboard 3.1 2GB router and an Eero 6+ mesh system. There are three coaxial cables coming out of the wall, and I haven't tried anything yet to set up the network. What should I do?

March 2nd, 2023

How can I read MIG files on a Windows 10 PC?

July 9th, 2024