I forgot my password for my Yahoo ID and cannot access the system to amend it due to a security issue. My grandson originally set up my system, but he is no longer available. My home phone number in Tucson, Arizona is 520-469-7961, and my mailing address is 7471 N. Jensen Pl, Tucson, AZ 85741. Yahoo recognizes my email address but says I can't be found. The help assist for finding my 'forgot' password just abandons me. When did you last reset your username and password? Have you installed any updates recently? Is there anything else you want the computer expert to know before I connect you?

June 23rd, 2023

I have a six-year-old HP Pavilion desktop (model 753n) running an unspecified operating system. It has been running very slow recently, with an hourglass appearing every time I click the mouse. I have upgraded the memory twice and called Microsoft, who suggested the issue might be related to the operating system. I have also changed some drivers. What could be causing this slowdown and how can I resolve it?

August 1st, 2024

My program is incomplete. I have a Windows 10 HP computer. What troubleshooting steps should I take?

March 23rd, 2024

Yesterday I upgraded Office 2010 to 2016 and now have four programs that will not open - neither from the desktop icon nor the program listing. Have tried the troubleshooting but did not fix or give satisfactory answer. What could be the issue and how can I resolve it?

December 21st, 2024

When I log in to my computer (Windows 10 Pro), the screen color is now orange. I want to change it back to blue. Additionally, I want to remove the password requirement since I am the only one using the machine.

June 27th, 2023