I cannot access my email because the number you have put in *****@******.*** is incorrect and will never match my email or password. I don't know when I last reset my username and password, but it worked yesterday. I have only installed automatic updates. What should I do?

February 22nd, 2023

I have a Lenovo IdeaPad 20151 with Windows 8. The computer was idle for years and the password was forgotten. What steps can I take to reset the password and regain access to the computer?

December 7th, 2023

I am unable to access my home Gmail account on my laptop, as Google keeps trying to log me into my school account. This issue has been ongoing for years. My computer recently installed updates automatically. The problem also appears on my iPhone. What can I do to resolve this issue?

September 7th, 2023

My Firefox browser is locked up by a security alert. I cannot get any action from my keyboard. It insists that I call a phone number: A username and password is being requested by http://z5x7k22k-virus.com. The site says: “Security Update Error 0xB4390192 Help Desk: +1(###) ###-#### (TOLL-FREE)”. This must be a scam. How do I clear it up? I have a McAfee subscription through Verizon.

July 24th, 2024

My Gmail account hasn't loaded on my phone and iPad since Saturday. I'm using the Gmail app and getting an error that 'imap.gmail.com' is not responding. Additionally, gmail.com does not load on my devices, and they indicate I'm not connected to the internet. What can I do to resolve this issue?

September 17th, 2024