My computer has shut down with a Windows Security Lock-up and the message says that my IP Address was used without my permission and my computer was locked down to prevent illegal activity. A Window Support Number (1-***-***-****) is given and I am asked to call that number immediately. I am told not to shut down or restart my computer, which could add to data loss or further security activity. Is this message a scam?

January 26th, 2024

I want to cancel my Amazon Prime Membership because I do not order very often. How can I do this?

October 22nd, 2024

I have service with AT&T and have not been getting my emails. My email is ***@******.***. I have not used Yahoo in years. When I go into the Yahoo app, it says it is under another account. Years ago, I may have used Yahoo app and it may be under austin.rr.com. I don't remember the suffix or password. How can I recover my Yahoo account and ensure my emails are received?

January 29th, 2023

A charge for $114.12 on 9/16 was charged to my credit card for Ripped. I did not make this charge. Is this one transaction or multiple? Is there anything else the Computer Expert should know before I connect you?

February 14th, 2024

I urgently need to retrieve an email that was sent between March 18-25, but my Gmail emails only go up to April. How can I recover this deleted email?

November 15th, 2023