I have a Dell Inspiron 1500 series laptop. It starts, the lights go on for about 20-30 seconds, then they go out, leaving only an orange light on the front. How do I fix this?
August 13th, 2024
My HP computer won't start up and asks to run a hard drive test. What should I do?
September 15th, 2023
Is an Internet service required for a Jitterbug Smartphone, and can I keep my existing phone number if I already have a smartphone with another carrier like Straight Talk?
June 1st, 2024
I can't remember the password to my Gmail account and desperately need to access it. My phone was stolen while traveling, and I'm currently using my brother's phone. What specific steps can I take to recover my Gmail account?
December 25th, 2023
I have an issue with Comcast where my account and computer have been taken over by a hacker. I don't have the account number but suspect my account was hacked. This issue started earlier today, and I've tried to stop it but can't. What should I do?
January 7th, 2024
I am 77 years old and have forgotten both my old password and email address for my email account. I have my phone number and am logged into my email account on my iPad. What steps can I take to reset my password and access my email account?
October 21st, 2024
Are you the same company on Google games? My 5-year-old grandson charged a Star Wars bundle on Google, and they refunded part but not the bundle. This has been ongoing since August 21. My reference number is *****. I really need an email address to resolve this issue.
June 16th, 2024
I bought a $200 Google Pay gift card, but it doesn't show up in my account. I've tried redeeming it, but it doesn't update my balance. What can I do to resolve this issue?
June 8th, 2023
I am unable to log into a Google account (*****@******.***) because the verification code is sent to an inactive email account. Additionally, two other Google accounts (***@******.*** & ***@******.***) also use this inactive email for verification, making them inaccessible. I have the password, but the login requires a verification code. I have tried security questions and a phone number for password reset, but no account was found. Is there any way to resolve this issue as we use these accounts for Google My Business? We are Russell Turner Accountants. Thanks, Paul Price.
September 8th, 2023
I have a new computer and need to download Microsoft Office 365 that was paid for on 6/18/2020. How can I download it on my new computer if I am locked out of the program for 30 days because the person that authorized the purchase and used his personal information is no longer employed here? He used his personal cell phone for security, and I do not have access to this phone, so I cannot get the security code.
March 30th, 2023