asked

I have a new top-loading washing machine that is non-agitator and has a water-saving design. It twists my clothes into knots during the sensing cycle and does not rinse the soap off my clothes properly, even after running an extra rinse cycle. I've tried increasing the water level to max, but it often cancels the cycle and drains, forcing me to start again. The machine also frequently becomes unbalanced. Am I doing something wrong, or is there an issue with the machine?

March 20th, 2024

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