asked

I have a Whirlpool refrigerator (model W11395838A/W11396854A-SP) that stopped cooling properly several months ago. Despite multiple service visits and attempts to resolve the issue, the problem persists. The service technicians have provided various explanations, such as the door being held open to cool the room or too much food being stored, which I find unreasonable. The refrigerator is still under warranty, including an extended 5-year plan. Why am I being denied warranty service, and what can I do to get this resolved?

July 22nd, 2024

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