We have a Euro Series Jen Air Fridge/Freezer drawer JUD24FC*S and the freezer doesn't have any baskets for the ice to fall in. Are there parts we can order?

November 3rd, 2024

I have either a HG18054UC or HGIP054UC range. The local electric company, PEPCO, turned off the power for construction, which did not impact the gas, but now I cannot use the oven. The clock is working, and the stovetop is functioning, but the oven buttons make sounds but do not light up or allow me to select a temperature. What should I do?

November 13th, 2024

Error 4c is showing on my appliance. I have checked the water valve and it is on. I have also turned off the power to reset it, but it didn't work. What could be the issue and what else can I check?

June 2nd, 2023

I am attempting to self-clean my electric oven but have been unsuccessful. I have tried using the self-cleaning button, setting the time, and adjusting the length of time, but the oven does not start the self-cleaning process. All the directions are located together on the vertical panel, with the oven, preheat, and door lock buttons centered on the panel. What could be the issue, and what additional steps can I take to troubleshoot this problem?

April 22nd, 2024

I have a GE Profile oven (model J2C968SEKSS) that is approximately 12 years old. Recently, the electrical breaker on our main panel tripped, and after resetting it, the oven takes a very long time to heat up. I suspect the lower heating element is not heating properly. Before I remove and replace the element, I want to know what the voltage and amperage should be for the line to the element to ensure the problem is with the element and not a resistor or circuit board.

September 27th, 2023