asked

We have a Bosch Nexxt 500 model WFMC3301UC. The motor or pump (when spinning or draining) started making a strange noise, followed by water being left in the machine or clothes being soaked at the end of a cycle. The unit fills with water but sometimes won't turn the drum, just flashes the display and counts down the wash time without washing. A repair tech diagnosed it as a control board issue, but I found error codes E:9 and E:20 during a diagnostic test. Does it sound like the tech is right, or is it more likely something else like the motor?

January 24th, 2024

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