asked
I am getting phone calls from someone named Jordan who says he needs me to sit at my computer and follow his instructions to fix error messages. Is he a licensed Microsoft technician who works for you?
December 1st, 2023
I purchased Dragon NaturallySpeaking Home Edition, Version 13, and received installation CDs and an antivirus software disk. My laptop does not have a CD player. How can I install the software without having to buy an external CD machine?
March 2nd, 2023
A hacker turned off my Trend Micro virus protection. I checked and my program was still in my computer, but I can't bring it up to check it out. What should I do to re-enable my Trend Micro program?
December 27th, 2023
I lost live mail and just got address and port info from Brighthouse. I was told I needed to talk to you to set up. Could not find the button to respond after giving my credit card information.
February 27th, 2023
Persons unknown installed a virus on my computer while I was using it. It locked with a message to call a phone number shown on the screen, asking me to pay $249.95 by credit card to remove the virus and free up my computer. I have Stop Sign anti-virus protection but it did not catch this threat. What can I do at this point? Can you provide help?
January 4th, 2024
I am having issues with my USB system where I need to unplug and plug in my external drive and keyboard every time I reboot. I am running Windows 10 and using Internet Explorer 11. How can I resolve this problem?
March 22nd, 2024