I'm in the process of installing Windows 10 from Windows 7. It has been stuck on 99% and 75% for over an hour. Is that the normal process for downloading? My computer is an Acer Aspire, and I haven't installed any updates recently.

August 3rd, 2023

I need to move Visio to a new laptop. Where can I find the download without repurchasing? I have a Dell XPS with Windows 10 and a current Visio 2016 subscription that just renewed. I have the confirmation email, but I cannot find the Visio download on office.com.

March 12th, 2024

My new Dell C1760nw printer keeps saying it's offline and the WiFi light is blinking. Are you able to connect using an ethernet cable? Which lights are colored and/or blinking on your router? Anything else you want the Network Expert to know before I connect you?

September 10th, 2023

I forgot my password and entered my personal info, including my home telephone number. You insisted my telephone number was wrong because you matched me to another Sidney Margolis. I am the 91-year-old with children named Dean, Jonathan, and Brian. My home phone number is (###) ###-####. Did you rematch and find the correct Sidney Margolis? Have you tried a Factory Reset? Please call me at (###) ###-####.

December 9th, 2023

I need a PC technician familiar with Microsoft Office and Windows 7 support for ongoing assistance. My Asus computer, about 4 years old, has had issues since October 2017 where Windows updates have disabled some explorer shortcuts and corrupted system restore points, making it impossible to restore to a working state. I need an ongoing 'geek' for future support and am unable to connect with such a service.

August 31st, 2023