I have received a new password via text message multiple times for my Yahoo mail account, but it never works. My last password says confirmed, but it still doesn't work. What am I doing wrong?

October 29th, 2024

My Microsoft Word has disappeared from my Windows 8 laptop. I tried typing 'winword.exe' and it couldn't find the program. It's not showing up in my programs list either. I have all my documents in RTF files, and I was using Word a couple of days ago. I tried a system restore to an earlier date, but it didn't work. What should I do to get Word back?

August 8th, 2024

I use XPPro on one computer and Win7Pro on another. I want to create a password-protected file folder for some documents that can be accessed by someone using either XP or Win7. How do I do it?

November 3rd, 2023

I have a Lenovo Thinkpad W541 with a 2880x1620 display, connected to a Samsung 27" LCD monitor with 1920x1080 resolution via a Lenovo USB 3.0 display adapter. I experience two main issues: 1) the second monitor blinks and shakes, turning completely black for up to 2 seconds about 10 times per minute and shaking every second; 2) the second monitor's image is compressed vertically, making it look like a widescreen and causing blurriness. These issues occur randomly, sometimes after rebooting. The main display also goes through random scaling settings at startup. I have an NVidia Quadro K2100M graphics card with the latest drivers installed, and the issues persist despite checking and reinstalling drivers. What do I need to do to ensure my second monitor maintains a steady 1920x1080 image?

June 11th, 2023

I am getting phone calls from someone named Jordan who says he needs me to sit at my computer and follow his instructions to fix error messages. Is he a licensed Microsoft technician who works for you?

December 1st, 2023