asked
I have been having problems adding money to my account, even though I added myself on Saturday but today the balance is 0. I went to the Apple Store to check if there was something wrong with the phone, but they couldn't add the payment either. My husband paid a couple of days before and it went through. What kind of Apple device do you have? What Operating System (OS) are you running? How long has this been going on with your iPhone? What have you tried so far? Anything else you want the Mac Expert to know before I connect you?
August 8th, 2024
Someone is using my account to send messages in my user name to men. I am a man looking for a woman. I've changed my password but that didn't help. How do I change my user name? I hope that works. I can't find where to change my user name. My computer is an HP, but I'm not sure what OS it is. This issue just happened yesterday. I changed my password, but that didn't stop the messages from men.
February 10th, 2023
Hi, I have a Kindle reader that won't take a charge. Could it be the battery causing the problem? I've tried different chargers that work on other devices, but the issue has persisted for about two months.
August 4th, 2023
My password isn't working on my LG phone, but it works on everything else. What should I do?
January 30th, 2024
I had an Elements external hard drive that stopped working. Best Buy sold me a Passport external hard drive on 11/13, but I can't get it to work. The hard drive icon appeared when I first plugged it in but didn't back up anything, and now it doesn't appear at all. I haven't tried accessing the drive on a different computer. What should I do to troubleshoot and fix this issue?
August 1st, 2023
How can I get on Hangouts on my iPad if I'm not a member and don't know the operating system version?
January 1st, 2023