My Facebook account has been hacked and I cannot recover it. The new account has no picture or personal info, and my old account appears but I can't access it. I've tried verifying my identity but someone has changed my birthday. I sent a copy of my license, which might have been a mistake. What should I do?

December 3rd, 2024

We are concerned that we may have two Amazon Prime accounts due to seeing two separate charges, one from Chase and one from Bank of America. Does anyone else have access to this Amazon account, and how can we resolve this issue?

October 1st, 2024

My Facebook and Messenger accounts were hacked, and the hacker posted something that got me banned for 3 days for violating community standards. I can't log in to reset my password, and the hacker is sending messages to all my Messenger contacts. What should I do to recover my account and secure my email if it gets compromised?

June 16th, 2024

My employer set up a new Gmail account for me, but I can't access it on my laptop or iPhone. Whenever I try to log in, my existing Gmail account comes up instead. What can I do to access the new Gmail account?

April 15th, 2023

I have an issue with my Amazon account that was put on hold due to a hacking incident. My account was hacked, and my email and password were found on the dark net. As a result, I had to turn off all my credit/debit cards. I have a lot of returns from the Christmas season that I need to process, but I can't get any help from Amazon. They are asking me to pay fraudulent fees before they will reactivate my account, and they won't do it until February. What can I do to resolve this issue and get my account back?

August 17th, 2024