Both my parents passed away in the last 18 months. I helped my dad get a DNA test in 2017. Another family member helped my mother since then. I cannot remember a password, and my dad never had an email address. I am trying to see the DNA results and do not know how to move forward. Do you have security questions or a phone number on file to help reset your password? Is there a phone number or second email address linked to this account? Is there anything else the Email Expert should know before I connect you?

June 18th, 2023

Did I pay for my subscription to Consumer Reports? I thought I had.

May 9th, 2023

How do I connect my NBA League Pass to my TV after a move? I have a subscription but it didn’t activate and now I’ve paid for the League Pass but can’t watch the games. I’m using my iPad Xfinity app.

April 26th, 2024

I have Windows 365 and experience frequent issues with Outlook not opening, approximately 3-4 times per year. Microsoft support is slow and unreliable. I need expert assistance to fix this problem on my PC, and I prefer a one-time charge rather than a subscription. What device are you using to check your Outlook? Are you using a web browser? Which one? Do you experience this issue on other devices? Have you tried a different web browser? Is there anything else the Email Expert should know before I connect you? Rest assured that they'll be able to help you.

September 11th, 2024

I need to update my autopay account, but the website is difficult to navigate. Can you help me with this?

May 17th, 2023