I’m trying to recover my email account with Charter, which I haven't accessed for months. I got hung up on during the process and sent my credit card information. What steps can I take to recover my account?

April 10th, 2024

I have forgotten my Microsoft Surface Windows PIN and am unable to log in. The options available are facial recognition and PIN entry, but neither is working. The system requests a PIN and does not recognize the entered PIN. There is no 'forgot PIN' option, and the device does not allow safe mode restarts. What can I do to resolve this issue without losing my local data?

May 12th, 2023

My Facebook page got hacked. I can't access it, and the hackers have changed my email and password. They are still using my account to message people. What should I do to recover my account and secure it?

September 7th, 2023

My Kindle won't connect to Wi-Fi, and it keeps prompting me to turn off airplane mode even though it's already off. I've tried restarting the Kindle, checking Wi-Fi settings, restarting the router, and resetting the network settings, but nothing works. I also tried resetting the Kindle to factory defaults, but it still doesn't connect to Wi-Fi. What should I do?

August 22nd, 2024

My computer is not letting me sign on. The screen says 'Your device is offline. Please sign in with the last password used on this device.' I am not sure if I am using a PIN, Microsoft account, or a local account to log in. I usually sign in with 3 alpha and 2 numeric characters. What steps can I take to resolve this issue?

January 22nd, 2024