My husband ordered too many hearing aids; we only wanted to order one pair at $139. We need to cancel the extra set and get a refund for the $209. How can we cancel these orders?

July 9th, 2024

I need to open a PDF document but I forgot the password. This is the first time this has happened to me, and I usually have no problems opening PDF documents. How can I retrieve the password?

May 11th, 2024

I am a 365 paying customer. I have been experiencing issues with Outlook syncing my contacts from my Galaxy S7 mobile device. I have contacted support multiple times, sent videos and descriptions, but received no help. Now, my mobile screen is dead. Did I lose all the contacts stored on my Galaxy S7?

January 18th, 2023

Hi, when trying to log on recently it said my Facebook account was disabled. I’ve already done the steps it tells me to do in order to recover the account but it doesn’t work. What exactly are you having trouble accessing? Facebook. When did you last update Facebook? iOS updates automatically. What have you tried so far with your Facebook? Just providing an ID as it asks me to do. Anything else you want the Software Expert to know before I connect you? No.

March 9th, 2024

I have a LaCie Rugged hard drive, but I don't know the serial number or model. I've misplaced the orange connecting wire that fits the port in the middle. How do I get a replacement wire? What kind of port is it, and can I use another wire I already have? Can I transfer data using the port on the left without the middle port connected, or do I need both the power cord and the middle port connected?

July 5th, 2024