I was contacted by TecSecure, who claimed that my computer was hacked and needed to be cleaned. They took control of my computer, charged me $688.23, and tried to get me to pay an additional $688.23 for a lifetime protection program. I stopped the payment and closed my old checking account. I have LifeLock, but I'm not sure what to do next. What steps should I take to ensure my computer and financial accounts are secure?
April 25th, 2023
I need help restoring my Facebook page. I accidentally created a new page and want to restore my old one. I lost all my contacts and want to revert to how it was before. Can you assist me with this?
March 15th, 2023
My computer was stolen, and I want to disable the office suite on the old computer and enable it on my new one. I am running Windows 10, and I'm not sure when the Office Suite was last updated. Is there a way to remotely clean the old computer of information?
February 17th, 2023
My computer has been hacked. I need the name of a person. The computer is a Dell with Microsoft 10 OS. I am afraid to turn it back on until a qualified person is available. I think the hacker is out of the far east. How can I resolve this issue?
October 14th, 2023
I have Windows 10 with the latest updates, AVG antivirus, AVG Tuneup, and Photoshop CC with the latest update. When I open Photoshop, I get a blank screen instead of the normal opening window. When I try to create a new file from a copied selection, I get an error message. What can I do to fix this issue?
June 29th, 2024
I cannot receive or send mail on my Windows 10 computer, while my husband can on his Windows 7 computer. We both use Comcast. My internet connection seems to be down. Are there any antivirus or firewall settings that could be blocking me, and how can I resolve this issue?
April 14th, 2023