asked
My computer is held hostage by someone claiming to be a Microsoft employee named Soul Anderson, who is demanding a password or payment of $130. They claim to have found a Trojan virus from another country and have shut down my computer. How do I resolve this issue?
June 17th, 2023
I lost all passwords and am not allowed into my files. I have reset my username and password about 50 times today. My computer is an AMD with Windows 7 Pro, purchased 2 years ago. I have a lot of RAM and memory. I am considering suicide due to this issue.
May 19th, 2024
My computer is very slow and Quicken isn't working at all. I have a HP computer with a PK5000Z modem from Qwest, and I also have an eero unit. I've tried almost everything to fix the issue. What else can be done to resolve this?
August 6th, 2023
We are having trouble logging into our account to activate Excel. What's the brand and model of your computer? And the Operating System (OS)? How long has this been going on with your computer? What have you tried so far? Anything else you want the Computer Expert to know before I connect you?
June 13th, 2023
I haven't used my PayPal account in several years and now I can't log in. It doesn't recognize my email or password. I recently updated my software and operating system. I need to use PayPal to sell something. What should I do?
November 15th, 2023
I received a message that I should not use my computer until I contacted you. The computer is a Toshiba, but I don't know the model number. I didn't know there was a problem until I received a voice message warning me. What should I do?
September 25th, 2023