My computer is slow and has deleted passwords for my husband several times. I last reset my username and password 3 months ago. My account is the only one that is password-protected as I am the administrator for the computer. The computer updates on a weekly schedule, but I haven't specifically looked for any updates. I would like you to look at the computer (virtually) and see if there are any problems.

April 4th, 2023

My Toshiba computer is behaving strangely, with the mouse moving on its own and items being deleted without my consent. I suspect it might be hacked. What should I do to diagnose and potentially fix this issue?

December 8th, 2024

I can't log in to my email. It says 'invalid password' even though I'm using the password I last used. I haven't installed any updates recently, but Windows 10 was automatically installed. What should I do?

August 22nd, 2024

I am trying to recover my Google account password, but when I enter a recovery code received by email, it loops me back to a dialog offering to send me a recovery code. I use a Chromebook and am totally dependent on Google for functionality. I use Outlook as my email service provider, and I have not installed any updates recently, but Outlook recently made significant changes. I have had multiple incidents of trying to recover my Google password and I'm afraid that Google will classify me as a spammer.

August 5th, 2023

I got a new computer, but it won't accept the password. The machine is a DELL OPTIPLEX 760, and I recently installed Microsoft updates. What should I do?

August 10th, 2023