asked
We received a call from someone claiming to be from Yahoo, stating that Russian hackers were hacking our network through Yahoo email. We did not give them control of our PC. Is there a legitimate threat, and what should we do if we clicked on a Dell update button that prompted 4 updates before this happened?
August 31st, 2023
I have a Lenovo laptop and recently uninstalled and reinstalled Skype on both of my laptops. I can receive personal messages on Skype, but I cannot see messages posted in a Skype group. I can see these group messages on my phone. What could be the issue and how can I resolve it?
June 13th, 2024
I can access my emails through my desktop but have lost the ability to access them through my laptop. I'm using Google Chrome on both devices. I recently installed updates on both because I kept losing broadband service on my laptop. I also accidentally opened another Yahoo account, and it says my folder is empty. What can I do to restore access to my old Yahoo account and resolve the issue with my laptop?
September 5th, 2023
I am unable to open my Microsoft account. My computer is a desktop with Windows 10, and two large Windows 10 updates were installed automatically in the last two or three weeks. I have tried several times over the past few days to access my account but keep making mistakes. I do not have a cellphone and only have one email account, which I recently changed due to a new internet provider. What can I do to resolve this issue?
December 12th, 2023
I cannot access my DNA results on MyHeritage.com. When I enter my activation code, it tells me it's not in their system. What could be causing this issue?
October 8th, 2024
Recent updates wiped my desktop and gave a 'Permission denied' message. I have a Dell Vostro with Windows 10. An automatic update came in last night, and upon opening the computer, updates tried to load but caused the problem. Additionally, I'm having issues opening Microsoft Word and Excel files. Could these issues be related?
June 12th, 2024