Justin T. asked

⚖️  Law

I made a reservation through the Hilton Honors app for a 1-night stay at Homewood Suites in Gainesville, Texas, but had to cancel due to a family emergency. I was told to call the hotel directly for a refund, but the general manager refused to refund the paid stay, even though I never made the trip. I am a Diamond member and expect higher customer satisfaction. What steps can I take to resolve this issue and potentially receive a refund?

March 1st, 2024

Sheila M. answered

You have several steps you can take to address this issue: 1. Send a demand letter detailing the sit...

March 1st, 2024

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