David F. asked
My husband and I purchased an individual insurance plan through BC/BS of TN. I recently tried to log in to our insurance account and have forgotten my user ID. I called BCBS and was told under HIPAA laws, they can only give the user ID to my husband because he is the subscriber. Since I logged in to this account originally, I know the online access shows all EOB's recorded in our joint private insurance account. The insurance company will not give me the USER ID for my account. They say there is only one subscriber per account and it was set up as my husband. Therefore, no one can access the account but him. Can someone please provide an answer or explanation?
June 13th, 2024
Rebecca W. answered
The issue arises from the interpretation of HIPAA privacy rules by the insurance company, which rest...
June 13th, 2024
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