I bought Identity Safe last night, but the icon in Chrome is greyed out. Is this normal, or do I need to do something to initialize it? I have an HP Envy with Windows 10, and my system is set to automatic updates.

July 24th, 2023

I have a Russian icon on my Dell computer's taskbar that has been there for about six months. I recently installed McAfee Anti-virus, but it didn't eliminate the issue. What can be done to resolve this?

June 15th, 2024

My Facebook account is connected to an email address I can't access, and I'm unable to log in because it's asking for a password I don't remember. I've tried every password I can think of, but it won't accept any. How can I reset my Facebook password if I can't access the email associated with the account?

February 6th, 2023

I received a call from someone claiming to be from Microsoft about my Yahoo account being accessed from a California location for 8 days. Can you check on this? My computer is an HP 15 laptop running Windows 10, and I recently installed Driver Support and Office updates.

May 1st, 2024

Microsoft Word has stopped working on my MacBook Pro. I attempted to upgrade Word, which is when the problems started. I can't start new documents or open old ones without encountering a reporting error. I haven't installed any updates recently. What can I do to resolve this issue?

March 28th, 2024