asked
I can't log in with my current email and password. I've used a common password before and have already requested a password reset, but the reset won't occur. I deleted the app and started over, but I still can't connect. What should I do?
August 21st, 2024
My iPhone 12 is frozen and will not turn off. I have tried a force reboot, but it did not work. What should I do?
June 27th, 2023
I let a friend use my Android Samsung A32 phone, and they factory reset it using their Google account. Now, I can't access my phone without their Google account or the PIN number. I've tried a factory reset, but it says it's unauthorized and requires the PIN or email associated with the phone. I've also sought help from Samsung and T-mobile, but they couldn't assist without the email. What can I do to regain access to my phone?
November 18th, 2023
My NVIDIA Shield won't boot up; the green light is on, and the TV screen says Android. I've tried power resetting the TV and using a generic box that works fine. What else can I do to troubleshoot or fix this issue?
August 4th, 2024
My iCloud account has been hacked and I can't get in to change the password. I received a message saying a code was sent, but I didn't find any email on my iMac or iPhone. Someone near Philadelphia is using my iCloud account. I have tried to change my password multiple times following the directions, but I can't get past choosing to change the password. What should I do to recover my account?
October 25th, 2023
I need to cancel my subscription. Does anyone else have access to this account? Is there anything else the Computer Expert should know before I connect you?
March 31st, 2024