💻Computer
My old email didn't allow messages from Just Answer, so I changed it to a new one. I was working with Michelle, who has been very helpful. I am relisting my question for her.
September 1st, 2024
How can I cancel my membership to "Just Answer" if I never signed up for it and only paid for a single question?
September 18th, 2024
I was trying to set up an account and received an error message. Now, it says I already have an account with my email address, but I can't recover it because I don't remember the username. Is it safe to use the link provided for Just Answer, and is there a way to recover my account without knowing the username?
December 8th, 2023
I have a laptop running Windows 10 and I need a new security solution because my Norton subscription has run out and I don't want to renew it. How much does it cost to add a new security solution to this laptop, and is Just Answer a monthly subscription service?
October 4th, 2024
My Facebook account has been hacked, and my username and password no longer work. I have not seen signs of other fraud, but the hacker mentioned I was moving and selling a long list of items. What steps should I take to recover my account or create a new one, and why are there charges from JustAnswer on my Amex?
October 9th, 2023
My email icon has disappeared and I cannot find any emails. How can I access my emails and add a JustAnswer profile to my screen saver or favorites?
February 21st, 2023
I want PC Tune Up as I am having problems with getting my mail. You sent me an email for PC Tune Up that costs $49.95, where you take over the computer and fix it. Is this a one-time fee or equivalent to $4.99 per month for a year? Please confirm if this is a one-time fix and one-time charge or for continuous service for a certain period of time. Also, please inform what different fees mean. Additionally, what do I get for the $38 fee from Just Answer? Do you fix my AOL and the computer? I have two computers, a laptop which is not working properly and does not receive incoming AOL messages since July 6th, and a desktop on which AOL works. Both have different versions - laptop 9.1 and desktop 9.0. Is this why I have to read messages separately even though I either save or delete on one that does not reciprocate automatically on the other? I want to fix that problem and make sure I start receiving my AOL messages back as before. Please reply ASAP. Charles: Please give me an answer to the above before we start working. Are you working with AOL? or approved by them? I asked for help from AOL and I got Just Answer responding. What is the arrangement between the two of you? Do you know about AOL as well as they do? If I have problems again, who do I contact? Thanks.
November 13th, 2023
Do I have Netflix included with my T-Mobile cell plan, and how do I get a refund for $1 for JustAnswer service and stop future charges?
September 4th, 2023
My PC with Windows 10 is becoming unusable due to popups that I cannot close, even with an ad blocker. For example, HONEY.COM pops up so fast that it blocks login on JustAnswer, and I can't close it. What should I do?
January 7th, 2024
I was working with someone at JustAnswer yesterday to eliminate a duplicate LinkedIn account, but my phone battery died. I also noticed an additional $56.00 charge after paying $39.00 as requested. How can I continue resolving these issues?
August 26th, 2023
