I went online to set my password but can't find the option to change it. Additionally, I see a charge of $58.00 on my account. What is JustAnswer, why am I being charged, and how can I resolve my password issue?
January 6th, 2023
I have been waiting on an expert, but I need to leave and shut down my connection with justanswer.com until tomorrow morning. How do I get connected again since I have already paid $15.00 through my Paypal account?
September 17th, 2024
On the JustAnswer refundable deposit page, I am unable to select my credit card data because Ryan H's message is blocking the page. I have been trying for more than two hours and am getting frustrated.
September 29th, 2024
I was wondering if I could get an answer to this question. A while back, I understood that if I was happy and used the advice given by the Just Answer group, I could give the nod or approval to charge my account. However, I figured out the problem and got my credit card statement, and I had been charged without my giving an answer regarding 'Thank you, I used your information and you can charge my account.' I guess it is my fault for giving my card number upfront, and it is a cheap lesson as I could have been taken for much more. What should I do about this?
December 21st, 2024
Hello My Friend, Welcome to Just Answer.com. My name is Sandy and I am a Microsoft-Certified Technician who will assist you today. Could you please explain the issue a little bit more?
April 22nd, 2024
My Mac running macOS Sierra 10.12 has had its Google search hijacked by Yahoo, despite being fixed by JustAnswer last week. How can this issue be resolved permanently?
November 20th, 2024
Why have I been charged money by Google and JustAnswer.com, and how can I resolve this issue and request a refund?
April 17th, 2023
I have a charge pending for $39.95 from 'Secrets of the Bottle' and another for $46.00 from 'Just Answer', neither of which I authorized. My internet was just turned on today and I did not make these transactions. What should I do?
May 1st, 2023
My laptop has been hacked multiple times, with the most recent incident involving the cursor moving on its own while I was away. I've had portals removed by Microsoft and JustAnswer, but the issue seems to be recurring. What should I do to resolve this issue and prevent future hacking attempts?
June 15th, 2024
A company that I had paid to remotely clean my computer called and offered to return my money since I had not used their service. They instructed me to give them remote access again to download a form for my refund. Reluctantly, I let them do that and after filling out the form, they said they were depositing the $329 in my checking account. I informed them they had deposited $3,290 and they said they made a terrible mistake and instructed me to wire $2500 to a name in NYC. I was sure this was a scam and hung up and shut down the computer. When I called the bank, they informed me they had transferred $3290 from my savings account to my checking account. This confirms it was a scam and the bank closed down online banking capability. JustAnswer's legal adviser said to go to one of JustAnswer's computer techs and get instructions on debugging my computer and changing all my passwords and pin numbers. Can you give me guidance? The computer in question has been shut down for now. It has AVG antivirus and I know how to clean footprints using AOL. (That resets all cookies.)
October 2nd, 2024