How can I update my credit card details for a refund and cancel my subscription to JustAnswer?
September 10th, 2023
I'm unable to log into my ******hotmail.com account and JustAnswer won't accept my info. I don't have a phone number linked to the account and I'm not logged into it on any other devices. What steps can I take to recover my account?
July 25th, 2023
I was charged monthly by iTunes for a service I don't use. I installed a Russian TV service 'kartina' once and provided my bank account. I want to cancel all payments and get my money back. Additionally, I was charged for a service I didn't choose on JustAnswer, and I want to cancel this charge as well. Why was I charged without my agreement, and how can I resolve these issues?
July 26th, 2023
I was redirected to JustAnswer from Microsoft and was talking to a tech expert. The membership was supposed to cost one dollar and I would only be charged when I auto-renewed on April 1st. However, I was charged for the whole month. An expert took over the controls of my computer, which I understood I should have been charged USD 40 for. I accept that amount but don't accept the full membership charge. The issue has been resolved, and I cancelled my account with JustAnswer straight away. What should I do about the charges on my credit card?
April 22nd, 2024
I have been billed for a Google Play purchase via my Celcom mobile account, and I don't recall subscribing for this service. Additionally, I am unable to access my forgotten Gmail password and have been rejected for making too many recovery attempts. Can you help me understand if this billing is related to JustAnswer and how I can unsubscribe or get a refund, as well as how to reset my Gmail password?
July 22nd, 2023
How do I add Attorney Wendy to my favorites on the JustAnswer platform?
August 21st, 2024
I have been trying to get help for nearly 2 hours and no help yet. I am tired and need to cancel my membership and have all my money refunded. I keep getting changed to another consultant but not getting any help. I started out trying to get assistance with getting an Anti-Virus program and upgrading to Windows 11. I shared my needs with several JustAnswer representatives. But no one could help. I bought Norton Deluxe after starting today's process but was not successful downloading it. The download process kept saying to restart, and when I tried to open the file, it wouldn't open.
June 26th, 2023
I am having trouble logging into my Amazon account. I have tried to reset my password, but Amazon does not accept my current password. I do not want to continue with Just Answer. How can I resolve this issue and unsubscribe from Just Answer?
December 26th, 2024
How can I record an on-screen JustAnswer conversation?
October 21st, 2023
I’m trying to access Google on a new computer, but it requires a login and I don’t know the password. Additionally, my credit card was charged $42 from JustAnswer, which I agreed to as a fully refundable $5 deposit. I want my $42 refunded.
June 2nd, 2024